Monday, September 17, 2007

Fry's Sales Reps are IDIOTS!

So I was thinking about buying a new laptop. I went to Fry's because they have a pretty good return policy - 15 days to return and no restocking fee. So I'm there at Fry's waited half an hour for a sales rep, no one in sight, all busy. Low and behold I see a random sales rep walking along the next isle, about 6 feet tall, white, and dopey looking. Seems like the kinda guy you don't want helping you, but I was already frustrated. So I ask the guy for some help. Bad idea...didn't know anything about laptops except for the one he bought for himself a year ago. Okay, so I ask him about a specific laptop I was looking at and if it was in stock...10 min. later and after another rep told him they didn't have any in stock except for a couple open box, he tells me that he has a couple of them, open box...DUH!?! So I express my concern about open box items and he goes to show me the condition and that it works...ok another 20 min. passes by. So by this time I just want to blow him off...I tried. He just followed me around holding this open box laptop...OMG!!! Fine...so I ask if another laptop is in stock. Great, it's in stock, but he then goes to explain about the extended warranty...5 times! Are you kidding me???? I don't know if he realizes that I'd probably return it within 15 days, but I really don't care about how he bought it for his laptop and is going to use it to get a new model. Man, this guy is killin me! So after I refused the extended warranty...for the 5th time...he grabs the laptop from the back and I notice that there's an AMD sticker on the box. I questioned this and he shows me that the tag shows the correct model and starts to walk me up to the registers. As we're walking he still asks me if I'm sure I don't want the warranty (with attitude)...I just wanted to drop kick this guy! Okay so we're at the front, to no surprise, waited 10 min. for a register to open up. One guy says he'll help us after he finishes up with a customer, just then 2 registers open up. He starts to walk to one of the registers, then turns to the other (which happens to be a girl), then turns to all three and in his pathetic, dorky wanna-be gansta voice, "Who wants this?", and goes straight to the girl...go figure. If I wasn't so pissed, I would've been on the ground laughing at this guy trying to spit game to this chick. So trying not to laugh, I paid for my new laptop and I was on my way. When I got to Chelle's place, I opened the box and to my surprise...IT'S THE WRONG FRIGGIN LAPTOP!!!!!!!!!! I was furious, dissapointed, I...can't even explain it, I wanted to kill that guy. So I pack the shit back up and head back...good thing Fry's is only 10 min. away. Go to the return counter and they said to take it to Customer Service. Are you kidding me, so I take it there, tell them I bought it just 30 min. ago, didn't even unwrap the laptop and he walks me right back. So I finally get my refund, hey they do take back returns without a restocking fee. Well lesson learned. Don't trust the sales reps, they're IDIOTS!!!

2 comments:

ItCrashed said...

I only trust one dude whenever I buy anything - and that be me.

Thank God for the internet otherwise we will be stuck getting our information from $5.50 / hr sales reps.

What I hate most about Fry's is their sales practices. ...how reps go up to you and try to force a quote on the stuff they DIDN'T help you with!

You regular Fry's shoppers know what I'm talking about!

trekman said...

lol Tell me about it! I always say there is a reason why this guys get paid $5.00 an hr.

I do my research online and buy it at newegg.com

I did buy an Iphone and loved it! Just hated At&t there service sucks